Refund & Cancellation Policy

At AssignmentHelpCA, we strive to provide high‑quality academic guidance delivered on time and in line with your instructions. The following policy explains how we handle revisions, cancellations and refund requests. By placing an order or using our services, you agree to abide by these terms.

Revision & Satisfaction Guarantee

  • Free revisions for unmet requirements: If the original project guidelines are not fulfilled, we will revise your paper at no extra cost. Requests to add new instructions after the work is completed may incur additional fees.
  • Revision period: You must request revisions within 15 days of receiving the completed assignment. Revision requests made after this period may not be accepted.
  • Timeliness and information requirements: Please provide all necessary details and reference materials when placing your order. If we deliver a draft past the agreed deadline, we will revise the work so that your overall grade is not adversely affected. However, delays caused by missing information or materials from the client are not eligible for refunds.
  • Satisfaction guarantee: Our priority is to meet your expectations. We will continue revising the assignment until you are satisfied, as long as the requests remain within the scope of the original brief.

Cancellation Policy

  • Cancellation before work begins: If you cancel your order before an expert has begun working, we may charge a cancellation fee to cover administrative costs. Competitors typically charge around 25% of the agreed price for cancellations; we follow a similar standard.
  • Cancellation after work has started: If our expert has already commenced work, a cancellation fee will be applied to compensate for time spent and resources used. Partial refunds in such cases may range between 50–75%, depending on the amount of work completed.
  • Cancellation near the deadline: Cancelling after half of the deadline has passed generally results in a smaller refund (0–50%), reflecting the expert’s effort and time invested.
  • Authorization and final approval: Once you have approved the final delivery, the order is considered closed and no further refunds will be issued.

Refund Eligibility

We may offer partial or full refunds in the following circumstances:

  1. No tutor/expert assigned: If, in rare cases, we are unable to allocate a suitable tutor or expert to your order, you are eligible for a 100% refund.
  2. Quality concerns: If the delivered work does not meet the agreed specifications, you may request a revision. Should the issues persist after revisions, you can submit a refund request with specific reasons. Our quality assurance team will investigate and determine an appropriate refund.
  3. Missed deadlines: If we fail to deliver your work by the agreed deadline (and you have provided all required materials), we will refund a reasonable portion of the fee to compensate for the delay.
  4. Plagiarism: If you suspect the solution is plagiarised, you must provide a Turnitin report or equivalent evidence. Upon verification, we may offer a refund based on the findings.
  5. Duplicate orders or payments: If an accidental duplicate order or payment occurs, please contact us immediately. We will verify the claim and issue a 100% refund for the duplicate amount.
  6. Fail grade refund: If you receive a failing grade using our solution, you may request a refund within 60 days of receiving your paper by submitting the professor’s feedback. Valid claims may be compensated at 50–100%.

How to Request a Refund or Cancellation

All refund or cancellation requests must be submitted in writing via our official contact form or customer support email. Requests made through social media or other informal channels cannot be processed. Please include your order number, the reasons for the request, and any supporting documentation (e.g., Turnitin report, instructor feedback).

Situations Where Refunds Are Not Granted

  • Satisfied delivery: If the work meets agreed guidelines and quality, no refund will be issued. We remind clients that we do not guarantee specific grades and that our solutions are meant to be used as reference materials.
  • Late revision requests: We cannot honour refund requests made more than 60 days after delivery or requests submitted outside of the 15‑day revision window.
  • Editing/proofreading orders: Refunds are not granted for editing, proofreading or formatting services, as the original content may contain contextual errors beyond our control.
  • Change of mind after approval: Once you have approved the final work, the transaction is considered complete, and no further refunds will be offered.

Processing Refunds

If your refund request is approved, we will process the payment within five to seven business days. AssignmentHelpCA will absorb any bank transfer fees or processing charges associated with the refund. If you have been charged multiple times for the same order, please notify us immediately; we will refund the additional amount quickly.

Changes to This Policy

We may update this Refund & Cancellation Policy to reflect changes in our services or to comply with new regulations. Updates will be posted on this page. Your continued use of our services after any changes signifies your acceptance of the updated policy.

Contact Us

For questions about our refund or cancellation policy, or to submit a request, please contact our support team via anshulkumarcpia@gmail.com or through the form on our Contact Us page. We are committed to addressing your concerns promptly and fairly.